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Chambers' Complaints Procedure

Our aim is to provide a high quality and flexible service which responds to our clients' commercial needs, and we welcome feedback.  In the event that you are not satisfied with the service you have received, we invite you to raise the matter informally with the member of chambers concerned, his or her clerk, or the Director of Administration & Finance as appropriate. Complaints about a member of the senior management team should be directed to the Chair of our Staff Committee. We would very much hope that the matter could be resolved to your satisfaction at this stage.

If the matter cannot be resolved informally, you may use our Complaints Procedure.

If you are unhappy with the outcome under our Complaints Procedure, you may take up your complaint with the Legal Ombudsman. Please note that the time limit for complaints to the Legal Ombudsman is six years from the date of the act or omission about which you are complaining, or three years from when you should reasonably known there were grounds for complaint, and that ordinarily the Ombudsman is not able to consider a complaint until it has first been investigated by Chambers. Also, the Ombudsman will usually not consider complaints made more than six months after Chambers' written response to the complaint informing you about the Ombudsman scheme and its time limits.